Frequently Asked Questions
Do you supply linen for your cabins?
If you are staying in our one-bedroom or two-bedroom motels, our beds come completely made up with all linen and towels provided. If you have booked the bungalow, lodge or any of our basic cabins, then the beds contain fitted sheets only. You will need to supply all your own blankets, towels & pillows for your stay. Linen is not available for hire at the park.
Do you have cell-phone reception?
Unfortunately, our park does not receive the best signal with the nearest cell-phone tower located 3KM from Sapphire Springs. If you are using Vodafone network, you may receive minimal reception but no guarantees unfortunately.
What time can I check in?
Check in is from 2pm – 8pm daily. This also applies for the campsites. Due to turning over a large number of rooms every day, and scheduling regular maintenance such as mowing lawns, we cannot permit early check ins.
Do you have WIFI on-site?
Due to the remote location of the park, unfortunately we do not have access to any WIFI and cannot provide guests with any WIFI vouchers. In the future we hope to see fibre installed, but the timeframe on this is unknown.
Can I bring my dog?
If you are staying on a campsite or powered site, you are welcome to bring your dog with you. We can allow a maximum of two per family and these must be declared in advance with our office staff prior to your arrival. Dogs must be kept on a leash at all times and cleared up after immediately. They are not permitted in the swimming pool areas, outside the swimming pool areas or inside shared facilities at any time. If you are booking a room, you must leave your pet at home, even if you were planning to keep them in your vehicle.
Do you charge a bond?
Bonds are charged for group bookings only. This varies in price depending on the length of your stay and the number of guests. Please enquire via email if you wish to confirm the cost of this. Bonds are refunded after the rooms have been cleaned & checked by managers. Our bond covers damage, missing items and behaviour, so please ensure you are clear on park rules before checking in.