If you are staying in our one-bedroom or two-bedroom motels, our beds come completely made up with all linen and towels provided. If you have booked the bungalow, lodge or any of our basic cabins, then the beds contain fitted sheets only. You will need to supply all your own blankets, towels & pillows for your stay. Linen is not available for hire at the park.

WiFi is available throughout the motel units and bungalow. Limited WiFi is available across the cabins, campsites, communal areas, lodge and pools. Login information is available at reception.

Unfortunately, our park does not receive the best signal with the nearest cell-phone tower located 3KM from Sapphire Springs. If you are using Vodafone network, you may receive minimal reception but no guarantees unfortunately.

Our shared kitchen is NOT stocked with pots, pans, crockery or cutlery. We ask that any items you require you bring with you. These items should not be left in the shared kitchen during your stay to ensure other guests don’t accidently use them.

Our BBQs, showers and laundry machines operate using $2.00 coins (Showers 1 x $2.00 coin per 6 mins, BBQs 1 x $2.00 coin per 15 minutes & laundry 2 x $2.00 coin for wash, 2 x $2.00 coin for dry). Our shared facilities are open 24/7 however our swimming pools and office close at 8pm in the summer and 7pm in the winter.

If you wish to book as a group, the group facilitator will be responsible for handling all correspondence regarding the booking, and settling the deposit in one single payment, and then any outstanding balances due on check in as a single payment.

If you would like to book several sites or rooms, we ask that you contact us via email so that we have all of the information in writing.  If you have friends making separate bookings online, then you can add a message under “Res Note” at the time of booking to request neighbouring sites or rooms, or flick us an email and we’ll try our best to accommodate you.

We do not have hot food, tea or coffee available onsite however occasionally on peak dates such as Christmas or new year’s, we may have food trucks serving hot food and beverages. Please keep an eye on our Facebook page so you know when you can expect this.

We offer pet-friendly accommodation options. Guests staying in our pet-friendly cabin may bring one dog. For those staying at a campsite or powered site, you’re welcome to bring up to two dogs per family, but please let our office staff know in advance.

To ensure everyone’s comfort, dogs must be kept on a leash at all times and cleaned up after immediately. Please note that dogs are not allowed in or near the swimming pool areas or in shared facilities at any time.

Find out more here. 

We do not have a designated parking area for boats or secure lockup facility. If you are booking a campsite, you must ensure that your boat, vehicle and tent fit on your designated site. If you require additional space for a boat, please call the office in advance to arrange. Please note, this will not be allocated next to your cabin and may incur an additional charge.

During off season (February 10^th – December 20^th) we can offer storage for vehicles for those that are doing the nearby walking tracks. Cost is dependent on dates. Please email us for further details.

We have 3kg bags of ice available for purchase at reception.

No, we do not offer gas bottle refills but these are available in town.

At Sapphire Springs, we occasionally offer “week to week” stays on a strict case by case basis. Guests must have full time employment, rental references and their own caravans to be considered. If you are interested in a week-to-week site, please contact us via email with your information and we can investigate further.

Check in is from 2pm – 8pm (7pm during winter) daily. This also applies to the campsites. Due to turning over a large number of rooms every day, and scheduling regular maintenance such as mowing lawns, we cannot permit early check ins.

Due to strict health and safety regulations and fire safety, we cannot supply extra beds in the rooms.  Each room has a maximum occupancy and this cannot be exceeded. If you require additional beds other than the ones that are already provided in your cabin, you must book an additional room or campsite.

Bonds are charged for group bookings only. This varies in price depending on the length of your stay and the number of guests. Please enquire via email if you wish to confirm the cost of this. Bonds are refunded after the rooms have been cleaned & checked by managers. Our bond covers damage, missing items and behaviour, so please ensure you are clear on park rules before checking in.

We do not use camp saver. During off-season we offer an NZMCA discount to adults, and occasionally we offer special deals online. Keep an eye on Camper-mate for any update on deals we are running.

Our swimming pool complex is located at the top of the park at the end of the driveway, and our campsites start from the bottom of the driveway. This may be up to a five-minute walk from your campsites. No accommodation is located in or around the pool areas.

Our outdoor swimming pool complex includes 2 hot tubs, two swimming pools and our toddlers’ pool. These are open til 8pm in the summer, and open til 7pm in winter. The pool cost is included in the cost of your accommodation. If you would like to book our private spas, these are bookable on the website or over the phone and incur an additional cost.

Yes, we have an onsite dump station available for our park guests to use. 

There’s something for everyone at Sapphire Springs.

Whether you’re here for relaxation or adventure, we’ve got you covered:

Relax and unwind in our mineral pools and spas – a favourite for visitors of all ages. Find out more.

Travelling with family? Discover a range of fun activities for everyone on our For Families page.

Surrounded by nature, Sapphire Springs and the nearby areas boast stunning walks and trails. Choose your adventure from our curated trail list.

Exploring Katikati? Check out our top recommendations for dining, shopping, tours, and scenic spots. Plan your visit here.

Our swimming pool temperatures are as follows: Outdoor spa pools and private spas: Between 38 and 40 degrees Celsius. These temperatures may drop slightly if they are in use all day as the covers can be constantly off. To combat this, please ensure you replace the covers after using them and limit your soak to 15 minutes.  

Our medium swimming pool sits at 30 degrees, and our large swimming pool with the slide attached sits at 25-28 degrees, although it can feel cooler on certain days.

Our swimming pools range from 1.5 to 1.8 metres in depth. All children must be actively supervised by an adult at all times. Children must not be dropped off at Sapphire Springs without adult supervision.

The pools are open every day of the year from 8am until 8pm (7pm during winter).

Absolutely!  Every day of the year, just come straight to our drive through window and we can serve you without even getting out the car! 

After we close the pools each night, we use a small amount of chlorine to kill any germs and prevent the build-up of algae on the walls. However, as our pools are continuously fed with fresh mineral water from the natural spring 24 hours a day, all traces of this should be gone by the time the pools re-open at 8am the next morning.

We do not have a lifeguard at Sapphire Springs. All children need to be actively supervised in the pools area by a responsible adult. We do have security cameras up at the pools so staff in the office can keep an eye on what’s going on.

If you’re bringing a group of more than 10 to the pools, we appreciate you giving us a call in advance to let us know so we can book you in.  This also allows us to make sure we have enough parking available for everyone on the day. If you will be pre-paying for any guests, then we need a list of names upfront to avoid any confusion, but if each guest is paying for themselves on arrival, then this is a little easier but still helpful for us to know.

All visitors to the pools need to pay a small entry fee whether they are swimming or not.  Spectators may want to explore our 32 hectares of native bush on one of the many bushwalks we have on site, or use facilities, or have a BBQ.

Yes, of course, we have had many people do this at Sapphire.  We would advise visiting outside of the peak hours so the pools aren’t too busy. If you’re coming regularly, it would make sense to buy one of our concession cards for 10 or 20 swims to keep the cost down for you.

We always advise that you book online or give us a call if you want to use the private spas so we can make sure there’s one available for you, especially on the weekends or evenings as these are the most popular times. The private spas are bookable on the hour for a 45-minute slot and have a maximum capacity of 6 people with a minimum of 2 adults. Whilst families are welcome to use the spas, we remind visitors that the spas are a relaxing, quiet spot rather than a splash pool to play in!

No, only standard vehicles are permitted up at the pool area.